Service notice

Council Tax customers whose account reference numbers end with an ‘X’ will be unable to setup a direct debit using this service due to an issue with our software which is currently under investigation.

If you are an affected customer, you can complete a direct debit instruction and submit it by emailing us at

Please accept our apologies for any inconvenience caused.

Unlock your account

To unlock your account we will send you an activation code to your registered email address to make sure that nobody else can use your account. Once you've done this we'll send you back to the page you were trying to view.